Privacy Policy

AND People Co., Ltd. (hereinafter referred to as "the Company") collects the necessary information from users of our services (hereinafter referred to as "Customers") in providing all services offered on the websites operated by the Company and the Group companies. Personal information refers to information that can identify a specific individual based on their name, date of birth, or other descriptions (including information that can identify an individual by cross-referencing with other data). The Company takes the utmost care in protecting personal information obtained from Customers.

1: Basic Policy

The Company complies with the Act on the Protection of Personal Information, the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures, and other relevant laws and regulations, and establishes the following basic policies.

(1) The Company collects personal information in accordance with laws and regulations and strives to ensure that the information is accurate and up-to-date.
(2) The Company uses personal information within the scope of the intended purposes.
(3) The Company educates its officers and employees to protect personal information. A responsible officer is appointed to manage personal information properly.
(4) When providing personal information to external contractors, the Company supervises to ensure appropriate protection of personal information by those contractors.
(5) Sensitive information will not be used or provided to third parties, except when necessary for proper business operations or as otherwise required.
(6) The Company corrects, adds, deletes, suspends, or erases personal information upon the individual’s request in accordance with the law.

2: Purpose of Using Personal Information

(1) To solicit, advertise, promote, sell, operate, and provide guidance related to real estate, finance, construction, lodging, food & beverage, and other products and services offered by the Company (hereinafter “Products and Services”).
(2) To provide Products and Services in compliance with laws and regulations.
(3) For after-sales service, inquiries, and complaint handling related to Products and Services.
(4) To notify Customers regarding inquiries and matters necessary for providing Products and Services (including via email).
(5) To publish information submitted by Customers.
(6) For system maintenance and troubleshooting.
(7) To improve Company services and develop new services.
(8) For purposes individually specified for each Company service.
(9) For other purposes necessary to appropriately and smoothly provide Products and Services.
(10) For other matters incidental to the above purposes.

3: Main Methods of Obtaining Personal Information

The Company may obtain personal information using the following methods:

(1) Information entered by Customers when making reservations for the Company’s accommodations, creating accounts on the website, or other input methods.
(2) Information obtained from Customers through the provision of Products and Services and related services.
(3) Information provided by Customers through surveys or questionnaires.

Additionally, the Company may record conversations and calls with Customers, and audio/video record events.

4: Main Outsourced Services Involving Personal Data

The main tasks for which the Company may provide personal data to external contractors are as follows:

(1) Professional advice on legal, accounting, and other specialized matters.
(2) Operation and maintenance of information systems.
(3) Storage of books and documents.

5: Entrusted Handling of Personal Data

When the Company is entrusted with personal data by Customers or recipients of Products and Services, it handles the data only within the scope of the purpose of the entrusted task.

6: Provision to Third Parties

The Company will not provide personal data to third parties without prior consent, except in the following cases:

(1) Providing personal data to public institutions, financial institutions, or Group companies within the scope of intended use.
(2) Providing minimum necessary personal data to business partners or advertisers to perform collaborative tasks. The disclosed data cannot be used for any purpose other than the collaborative task.
(3) When requested by courts, public prosecutors, police, tax offices, bar associations, or other equivalent authorities.
(4) When required under Article 27, Paragraph 1 of the Act on the Protection of Personal Information.
(5) Disclosure to insurance companies for insurance claims.
(6) When outsourcing part or all of the Company’s business to a third party.
(7) Disclosure to persons under confidentiality obligations within the scope of intended use.
(8) Disclosure to business successors in cases of mergers, business transfers, or other succession events.

The Company may also disclose anonymized information that cannot identify individual Customers within the scope of intended use, and provide statistical information to explain Products and Services.

7: Joint Use of Personal Data

The Company may jointly use Customers’ personal data as follows:

(1) Name of the person responsible for managing user information: AND People Co., Ltd.
(2) Items to be jointly used: name, address, date of birth, phone number, email, occupation, customer code, etc.
(3) Scope of joint users: Group companies of AND People Co., Ltd. and operators of ALTERNEST facilities.
(4) Purpose of use: development, guidance, and provision of products and services.
(5) Person responsible for joint use management: AND People Co., Ltd., 4-4-8-2F, Yuigahama, Kamakura City, Kanagawa Prefecture – Representative Director Wataru Sato

8: Deletion of Personal Information

When a Customer requests correction, addition, deletion, suspension, or erasure of personal information, the Company will verify the identity and respond within a reasonable period. To request deletion, please contact us via the “Contact” page of this website.

9: Access Analysis

Google Analytics is used to collect and analyze access logs of websites operated by the Company and its group companies. Google Analytics collects access logs via cookies but does not include personally identifiable information. Collected logs are managed according to Google’s privacy policy.

10: Revision of Privacy Policy

The Company may revise all or part of the Privacy Policy without individual consent in the following cases:

(1) Changes that conform to the general interest of users.
(2) Changes that do not contradict the purpose of the contract, are reasonable, and necessary based on the content and circumstances.

The revised Privacy Policy will be posted on the website at least three months before the effective date. Continued use of the services after the effective date is considered consent to the changes.

11: Personal Information Inquiry Desk

Enjoy Works Co., Ltd. (a group company of AND People Co., Ltd.)
1-3-1-2F Yuigahama, Kamakura City, Kanagawa Prefecture, 248-0014, Japan – Tel: 0467-53-8583
For opinions, complaints, or objections regarding privacy, please contact us via the “Contact” page of this website. We will review our management system for personal information and continuously improve it.

12: Personal Information Management Officer

1-3-1-2F Yuigahama, Kamakura City, Kanagawa Prefecture – Head of Compliance, Enjoy Works Co., Ltd.

13: Security of Payment Card Information

Card information entered on this website is immediately encrypted and securely transmitted. The payment service provider partnered with the facility complies with Payment Card Industry Data Security Standard (PCI DSS), an international security standard to protect credit card information and prevent unauthorized use.